Shipping policy

If you believe an order has been lost in transit, please get in touch with us within 7 days of the estimated delivery date. We're happy to send a replacement order on your behalf.

Before contacting us about a lost order, please confirm the following:

• The shipping address provided is correct and complete.
• You have contacted your local post office or shipping carrier to attempt t locate the order
• The order is not marked as delivered by the shipping carries
• Several working days have passed since the estimated delivery date.
• There are no recent updates from the shipping carrier in the tracking link

Please note that we may need to confirm the lost order status with the shipping provider.

If the tracking information shows the order as delivered, but you haven't received it, it's likely the package was left at the door or received by someone else at the address. We recommend checking for any delivery notes or contact the shipping provider for more information.

As we cannot verify non-delivery in cases where the tracking indicates delivery, we're unable to offer a refund or free replacement order. However, you can place another order.